Refund and Returns Policy
At MN Apparel, customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below:
1. Returns
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Eligibility: We accept returns within 7 days of purchase. Items must be unused, unworn, and in their original condition with all tags attached.
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Non-returnable items:
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Sale or clearance items
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Gift cards
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Customized or personalized products
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Return Process:
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Contact our customer support at [email/contact] within 30 days of purchase.
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Provide your order number and the reason for return.
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Once your return is approved, you’ll receive instructions on how to return the item.
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Please note that customers are responsible for return shipping costs unless the item is faulty or damaged.
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2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear in your account.
3. Exchanges
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If you would like to exchange your item for a different size, color, or style, please initiate a return and place a new order. Exchanges are subject to stock availability.
4. Damaged or Defective Items
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If you receive an item that is damaged or defective, please contact us immediately with photos of the damage. We will assist you with a full refund, replacement, or repair.
5. How to Contact Us:
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If you have any questions or need assistance, feel free to reach out to us at info@mnapparel.pk – (064) 332-1233